Legal · terms, privacy & refunds

The plain-English fine print.

How buying from Ownware works: what you're licensed to do with the software, what data this store keeps, and how refunds are handled. Sales are processed by Lemon Squeezy as Merchant of Record.

Terms of sale

What you buy, and from whom.

01terms

Store operator

This store is operated by NaTutti s. r. o., a company registered in Slovakia (EU). The catalog, product pages and the buyer portal on this site are run by the operator.

02terms

Seller of record

Purchases are processed by Lemon Squeezy, LLC as Merchant of Record — Lemon Squeezy is the seller of record for the transaction and handles payment processing, tax/VAT calculation and remittance, receipts, and refunds under its own terms of sale.

03terms

The product

Every product is self-hosted software: you download a zip and run it on your own server. A self-hosted license is a one-time purchase with no recurring fees, and the software does not phone home to this store. Ownware Cloud is a separate, optional hosting service sold by subscription through Lemon Squeezy; what it includes (the 14-day trial, cancellation, export) is set out in its own terms at https://cloud.ownware.io/legal.

04terms

Delivery

Delivery is instant: after payment your download link and license key are shown on the order confirmation page and emailed to you, and your purchases remain available in the buyer portal on this site.

05terms

License — in plain words

Every product ships its full terms as LICENSE.txt inside the download, and that file is the authoritative text. Two licenses are sold, and the one you hold is named on your order and in your buyer portal. SINGLE LICENSE: install and use it on one (1) domain or subdomain you own or operate, modify the source freely for that installation, and use it commercially to run your own business — including doing client work on it. EXTENDED LICENSE: everything the single license grants, on as many domains as you own or operate, plus up to ten client installations, one per client project, handed over to each client or hosted for them. NEITHER LICENSE lets you redistribute, resell or sublicense the software or its source to anyone else, offer it (or something derived from it) to other people as a hosted or multi-tenant service they sign up for — that needs a separate SaaS agreement — or strip out the copyright and license notices. Beyond the rights consumer law gives you, which these terms do not remove, the software is provided as-is, without warranty — normal for source-code products, and the reason every product has a free live demo you can try before buying. One exception: the SaaS Kit exists to run a hosted, multi-tenant service, so its licenses grant exactly that — your customers sign up to the service you run and never receive the kit’s code; its LICENSE.txt is the authoritative text. AGENCIES: the Extended license covers up to ten (10) client installations, one per client project. You may hand each one over to that client or host it for that client as part of your own service, and remove or replace the product's name and logo in its screens ("white-label"), as long as the copyright and license notices in the source files and LICENSE.txt stay. For more than ten client installations, buy another Extended license. A multi-tenant service that many people sign up for still needs a SaaS agreement. A license keeps the terms it was sold under; new terms apply only to new purchases. The full agency terms are on the agencies page.

06terms

If we stop — the continuity clause

Every license carries a continuity grant, adopted 23 August 2026, and it is written into LICENSE.txt so it binds us and any legal successor. If we do not publish a stable release of a product for 365 consecutive days, that product is considered no longer actively maintained, and for everyone already holding a license the single-domain limit is lifted: run your copy on as many servers as you own or operate, and commission any developer you choose to maintain it. If no stable release is published for three consecutive years, the software in its last published form becomes available to existing license holders under the MIT license, automatically. You already hold the complete source on your own server, the software does not phone home, and your key does not expire — this clause exists so that the one thing you cannot verify today, our future, is not something you have to take on faith either.

07terms

Support scope

Products include documentation (README and quickstart) and are sold as working, self-contained software. Support is best-effort by email for installation and defects in the delivered code — it does not include custom development, server administration, or modifications you make to the source.

08terms

Governing law

The license you buy, and these terms, are governed by the law of the Slovak Republic, with its courts having jurisdiction. Two honest qualifications. First, the purchase transaction itself is between you and Lemon Squeezy as Merchant of Record and runs under Lemon Squeezy's own terms — this clause covers the license and this store, not the payment. Second, if you buy as a consumer, this does not take away the mandatory protections of the law of the country you live in; you keep those either way.

Privacy

What this store keeps — and what it doesn't.

The store is intentionally minimal about data. This is what actually exists in it:

01orders

Order email & records

When you buy, the store keeps your order email, your name if you gave one, what you bought, and your license key — used to deliver the download, re-issue download links, and sign you into the buyer portal via single-use links (no passwords). Lawful basis: performance of the contract. Kept while you may need to re-download your purchase; you can ask us to delete it at any time.

02notify list

Notify & update signups

If you join a "get notified" or updates list, the store keeps that email for the one purpose of sending what you asked for: new guides, product spotlights and release notes, two or three emails a week at most. You confirm by email first; the confirmation click is the record. Lawful basis: your consent. Every such email carries a one-click unsubscribe link; after it, the address is kept only so it is not mailed again, and deleted outright when you write to the operator.

03no tracking

No analytics service, no pixels

No analytics service, no ad pixels, no profiling. The store counts its own page views: each page sends one ping to this server with the page’s address and the name of the site that linked to it, no identifier and no cookie, recorded like any other request (see server logs below). One third-party script loads on this site: Lemon Squeezy’s affiliate script. It acts only if a partner’s link brought you here: it then sets a cookie and, on that visit and on later ones while the cookie lasts, sends Lemon Squeezy an identifier computed from your browser, so that the partner is credited on your purchase. It is not used for advertising or profiling, and blocking it has no effect on the store. Beyond that, the only cookie is the technical session cookie the application needs (browsing, portal login, CSRF protection).

04server logs

Web-server logs

Like any web server, ours records each request: IP address, time, URL, status, user-agent. Used only for security and fault-finding, never for profiling. Lawful basis: legitimate interest in running a secure service. Logs rotate automatically and old ones are discarded; rate-limiting records are deleted on a rolling window.

Who else touches your data

These are every processor involved — no others:

  • Lemon Squeezy, LLC — Merchant of Record. Checkout, payment, billing and tax happen there under its own privacy policy; this store never sees your card details. Your order email, product and amount flow back here to fulfill delivery.
  • Resend (and its sending infrastructure, Amazon SES) — delivers the order email carrying your license key and download link. It therefore processes your email address and that message. EU sending region.
  • Hetzner Online GmbH — the German hosting provider whose server this store runs on. Data is stored in the EU.
  • Cloudflare — DNS for this domain, plus forwarding of email you send to our published addresses.
  • Zoho Mail (Zoho Corporation, EU data center) — the mailbox where email you send to our published addresses (such as support@ and hello@) arrives, and from which we reply. It therefore processes your email address and your message.

Your GDPR rights — access, rectification, erasure, restriction, portability, objection, and complaint to a supervisory authority — apply to all of the above. Ask the operator and you will get a straight answer and the data itself, not a form.

To access, correct or delete data the store holds about you, contact the operator at hello@ownware.io. Data controller: NaTutti s. r. o., a company registered in Slovakia (EU).

Refunds

Handled by Lemon Squeezy.

If you are a consumer in the EU or EEA you have a 14-day right of withdrawal (Directive 2011/83/EU, Art. 9). For digital content delivered immediately, that right ends once delivery starts with your consent and your acknowledgment that you are giving it up (Art. 16(m)) — which is what happens when you complete checkout and your download and license key are issued straight away. Until that point the 14 days stand, and we do not ask you to waive anything the law gives you. Business (non-consumer) purchases fall outside that right. Either way, genuine problems are handled case-by-case: because Lemon Squeezy is the Merchant of Record, refunds and payment disputes are processed by Lemon Squeezy under its refund policy — start from your order receipt email. If something is broken or you can't get the product running, contact the store first at hello@ownware.io — most delivery and installation issues are fixable, and we'd rather fix them than see you refund.

Questions

Ask before you buy.

Anything unclear about licensing, data or refunds — email the store and you'll get a straight answer.