Every product is sold as working, self-contained software with documentation inside the download. When something genuinely doesn't work, a human reads your email and fixes it — here is exactly how that works.
You don't need support for this: go to the claim page, enter the email you bought with, and a single-use link to everything you own is sent to it. Check spam for ownware.io first — that's where the original delivery landed.
Email us with the product name, your order email, what you did, and what happened instead. Installation problems and defects in the delivered code are covered. Include your PHP version and whether you're on MySQL or SQLite — it usually halves the round trips.
Best-effort help by email for installation and for defects in the code as delivered. It does not include custom development, server administration, or changes you've made to the source — that's the same scope stated in the terms.
Handled by Lemon Squeezy as Merchant of Record, and genuine problems are handled case-by-case — if something is broken and we can't fix it for you, we'd rather refund than argue. EU consumers additionally have the statutory 14-day right described in the terms.
Found a vulnerability in a product or in this store? Email orders@ownware.io with details — machine-readable contact is published at /.well-known/security.txt. Please give us a reasonable window to fix it before publishing.
One person answers this inbox. Delivery failures are treated as urgent; everything else is answered in the order it arrives — honestly, that usually means within a day or two, but it is not a promise with a stopwatch on it.
Payment is processed by Lemon Squeezy, our Merchant of Record — legally the seller on your invoice. Cards and popular local methods are supported and checkout is fully hosted on their secure page.
Major credit/debit cards and, depending on your country, methods like PayPal — the checkout shows exactly what is available to you.
Lemon Squeezy calculates and handles VAT automatically for your country. At checkout (or afterwards from your receipt) you can add your company details and VAT ID for a compliant B2B invoice.
Prices are listed in USD; checkout shows your local equivalent and your bank statement will reflect the converted amount.
No. Every product is a one-time purchase — no renewals, no recurring charges. You own the software and your key does not expire.
Yes — every product page has a live demo with sample data you can click through freely. That is the intended way to evaluate before purchase.
Delivery is instant: your download and license key appear on the confirmation screen the moment payment completes, and a copy is emailed to you straight away — check spam for "ownware.io" if you do not see it. Lemon Squeezy separately emails a payment receipt. Still stuck? Contact us with your order reference and we will re-send your delivery.
Lemon Squeezy issues a compliant receipt automatically. Open the link in your receipt email to add company details and VAT ID — it regenerates the invoice.
Contact us (see "Contact" below) with the order reference from your card statement and the correct address — we will re-route your delivery.
Lemon Squeezy (our Merchant of Record) — that is the name on your card statement and invoice. This store operates the catalog; full details are on the Legal page in the footer.
Two permanent routes: (1) your Lemon Squeezy receipt email has a "Download your files" button that always works; (2) the buyer portal — "Your purchases" in the footer — emails you a sign-in link, no password needed.
Your download link always serves the current build at the time you fetch it — re-download any time from your order page or the buyer portal.
Downloading is unrestricted for you as the buyer. Deployment is what the license covers: one production site, with up to 5 activations for reinstalls/staging/migrations.
Upload the contents of the app/ folder to your web host (e.g. public_html), open your domain, and the installer starts automatically — enter database details and your admin login. Typical time: about 5 minutes. A QUICKSTART file with these exact steps is inside the ZIP.
A standard PHP host: PHP 8.0 or newer with MySQL/MariaDB — ordinary shared hosting works. Most products can also run on SQLite for a zero-config local trial.
Yes: unzip, run "php -S localhost:8000 router.php" inside the app folder, open localhost:8000 in your browser.
Usually database credentials: re-check host, database name, user and password against your hosting panel. If the installer page itself will not load, confirm PHP 8.0+ on your host. Still stuck? See "Contact" and include the exact error text.
The installer is genuinely a 5-minute, form-based process designed for non-developers — try it first. Support covers questions when something does not behave as documented.
One production site per license, for you or for a client. Reinstalls, staging copies and server moves are fine — your key allows up to 5 activations. The authoritative text is LICENSE.txt inside your ZIP.
No. One-time purchase, permanent key, permanent access to your files.
Yes — you receive the full, unobfuscated source and may adapt it freely for your deployment. That is the point of owning it.
Yes — one license per deployed production site. If you are building a hosted service around a product at scale, check the extended terms in LICENSE.txt.
No — the license covers deploying it, not redistributing the code itself. Reselling the ZIP or source is not permitted.
Refunds are handled by Lemon Squeezy as the Merchant of Record under their standard digital-goods policy — reply to your receipt email to start the process. Because full live demos exist for evaluation, please try the demo before buying.
Contact us (see "Contact") with your order reference — genuine mix-ups are sorted pragmatically.
The Legal page — linked in the footer of every page — covers terms of sale, licensing summary, privacy and the refund route in one place.
The minimum a store needs: your order email (delivery, license, portal sign-in links) and your license keys. Payment data lives entirely with Lemon Squeezy — this site never sees your card. No analytics trackers, no ad pixels. Details: Legal page → Privacy.
Access, correction, deletion and the rest apply. Email us (see "Contact") for any data request; payment-side requests are honored via Lemon Squeezy as processor/MoR.
Your card details go directly to Lemon Squeezy's PCI-compliant checkout — they never touch this site's servers.
The operator identity and contact are on the Legal page (footer). The transactional seller on every invoice is Lemon Squeezy as Merchant of Record.
Yes — 35% commission on one-time products with a 90-day cookie, run natively through Lemon Squeezy. See the Affiliates page: ownware.io/affiliates.
Lemon Squeezy tracks your referrals and handles payouts under the program rules shown when you join.
Email orders@ownware.io with your order reference — include any error text and your PHP version if it is a setup issue.
No match — clear the filter or use Contact above.