Every product is sold as working, self-contained software with documentation inside the download. When something genuinely doesn't work, a human reads your email and fixes it — here is exactly how that works.
You don't need support for this: go to the claim page, enter the email you bought with, and a single-use link to everything you own is sent to it. Check spam for ownware.io first — that's where the original delivery landed.
Email us with the product name, your order email, what you did, and what happened instead. Installation problems and defects in the delivered code are covered. Include your PHP version and whether you're on MySQL or SQLite — it usually halves the round trips.
Best-effort help by email for installation and for defects in the code as delivered. It does not include custom development, server administration, or changes you've made to the source — that's the same scope stated in the terms.
Within 12 months of buying any app, what you paid for it is credited in full against any suite that contains it. Email us with the order email of the app you own and the suite you want; you get a one-time code for that amount, valid on that suite's checkout. One code per suite order.
Handled by Lemon Squeezy as Merchant of Record, and genuine problems are handled case-by-case — if something is broken and we can't fix it for you, we'd rather refund than argue. EU consumers additionally have the statutory 14-day right described in the terms.
Found a vulnerability in a product or in this store? Email hello@ownware.io with details — machine-readable contact is published at /.well-known/security.txt. Please give us a reasonable window to fix it before publishing.
General questions, licensing, partnerships and press: hello@ownware.io. One inbox, read by a person. There is no phone line and no chat widget, by design; email is answered in the order it arrives.
One person answers this inbox. Delivery failures are treated as urgent; everything else is answered in the order it arrives — honestly, that usually means within a day or two, but it is not a promise with a stopwatch on it.
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