Complia vs renting the software.
A complaints register that records each complaint, its acknowledgment clock and its outcome, with a public form.
Competitor prices on this page read on 2026-09-03, each row dated, each one read on the vendor's own page and linked in Sources.
The subscription math.
4 months of HappyFox costs what Complia costs once.
The fine print
How their pricing grows. HappyFox meters per AGENT per month and then meters its AI separately — $14 per agent for the assistant and 33 cents for every chatbot resolution.
“chatbot $0.33 per resolution” Read 2026-09-03.
Who should stay with HappyFox. Stay with HappyFox if what you need is a support desk — channels, automation, agents. Complia is the narrower legal artifact: a complaints register with a configurable acknowledgment clock and an audit export, single-tenant on your own server, where the window is a setting rather than a plan feature.
How we counted. A help desk is not a complaints register, and this row is here because some small firms use a help desk as one. The comparison is therefore about fit as much as price: HappyFox meters per agent and again per AI resolution, and it is a general support desk, not a complaints register with an acknowledgment timer. Complia is $79 once, with a configurable timer whose 29-day default sits one day inside the 30-day period in the UK Act (check the current text at legislation.gov.uk).
Work out your own numbers.
The rented figures use the cited plan price above; per-seat plans scale by the seat count from that same cited price. This is arithmetic, not a quote.
Also in this category.
Why owning beats renting here.
No per-month, per-seat or per-location fees: the license does not expire.
Your data sits on a server you choose; customer records are not held in a vendor's cloud unless you put them there.
Records, users and usage are limited by your hosting, not by a pricing tier.
It keeps working if the vendor doesn't: no one can switch your copy off, and keeping it up to date is in your hands.
The fair trade-offs: you host it, you back it up, and updates are yours to apply. The product page lists what Complia deliberately doesn't do.
Related on this site
Sources
- HappyFox: price checked 2026-09-03, source“help desk starting at $24 / agent / mo ... service desk starting at $49 / agent / mo ... happyfox ai starting at $14 per agent / month ... chatbot $0.33 per resolution”
- ProvePrivacy (representative vendor): price checked 2026-09-03, source“does not display any specific numeric pricing or plan names with prices ... 'Book a demo' buttons appear throughout”
Competitor prices change, so always confirm on the linked page. We only print figures we could verify on the date shown.