The self-hosted HappyFox alternative
Complia: Since 19 June 2026, UK data controllers acknowledge a data-protection complaint within 30 days (DPA 2018 s.164A). Complia, a self-hosted complaints register, records each complaint, its clock and its outcome. Own it once, run it on your own server, and stop paying HappyFox every month.
Stop renting HappyFox.
Complia4 months of HappyFox costs what Complia costs once.
Buy onceHow we counted: A help desk is not a complaints register, and this row is here because some small firms use a help desk as one. The comparison is therefore about fit as much as price: HappyFox meters per agent and again per AI resolution, and it is a general support desk, not a complaints register with an acknowledgment timer. Complia is $79 once, with a configurable timer whose 29-day default sits one day inside the 30-day period in the UK Act (check the current text at legislation.gov.uk).
HappyFox meters per AGENT per month and then meters its AI separately — $14 per agent for the assistant and 33 cents for every chatbot resolution.
“chatbot $0.33 per resolution”, their own page, read 2026-09-03
HappyFox is a full support platform: omni-channel ticketing, automation, an AI assistant and a contact-center suite around the queue.
“help desk starting at $24 / agent / mo”, their own page
Stay with HappyFox if what you need is a support desk — channels, automation, agents. Complia is the narrower legal artifact: a complaints register with a configurable acknowledgment clock and an audit export, single-tenant on your own server, where the window is a setting rather than a plan feature.
What Complia deliberately doesn't do is on its product page.
Why owning beats renting HappyFox.
No monthly, per-seat or per-location fees. The license is perpetual.
It never lives in HappyFox's cloud.
Records and users are limited by your hosting, not by a pricing tier.
Self-hosted software can't be sunset or repriced out from under you.
The fair trade-offs: you host it, back it up and apply updates yourself. See the product page for its limits, and the full Complia vs renting comparison.
Questions about moving off HappyFox.
Does this make me DUAA-compliant?
Is the 19 June 2026 deadline real?
Will this run on shared hosting?
Can multiple organizations share one install?
Related on this site
Sources
- HappyFox: price checked 2026-09-03, source“help desk starting at $24 / agent / mo ... service desk starting at $49 / agent / mo ... happyfox ai starting at $14 per agent / month ... chatbot $0.33 per resolution”
Competitor prices change, so always confirm on the linked page. We only print figures we could verify on the date shown. This vendor is tracked in the Price Observatory: every figure verbatim, dated, re-checked quarterly.